These terms and conditions form a legally binding agreement between you and Coopers.  You acknowledge and agree that these terms and conditions apply to your access to, and use of, this Site and the service available through this Site.  In accessing or using the Site or using the service, you acknowledge that you have read and understood and agree to be bound by these terms and conditions.  Please read these terms and conditions carefully before placing your order.

Amendments to the terms and conditions and the Site

Coopers reserves the right to amend these terms and conditions and any content or feature of this Site from time to time without notice to you.  Any amendments shall be effective immediately upon notification on the Site.  

Coopers Database

By ordering Products via the Site you can elect to opt in to our database. From time to time Coopers may contact you about offers and new products. You can easily be removed by unsubscribing via a link which will be provided on all correspondence that we send to you or contacting Coopers Customer Service and you will be removed from further marketing communications. 

Orders

Any order for Products placed via the Site is an offer by you to purchase those Products for the price of those Products (together with all applicable Delivery Fees and Taxes) at the time you place your order.  Confirmation by Coopers of receipt of your order does not signify Coopers acceptance of your order.

Coopers reserves the right at any time after receipt of your order to decline your order for any reason in Coopers’ absolute discretion (including, without limitation, where any Product in the order is not available, if there is an error or omission in the price or description of the Product on the Site or payment in respect of the order is unable to be processed). Coopers reserves the right at any time after receipt of your order, to supply less than the quantity you ordered of any Product without prior notice to you. All orders placed must obtain pre-approval with an acceptable method of payment acceptable to Coopers. We may require additional verification or information before accepting any order.

Orders for Coopers Store products must be placed online via the Site . Phone orders will not be accepted.   Dealers, exporters, wholesalers, or other persons who intend to resell the Products, are not permitted to place orders for Products via the Site.

Liability

To the maximum extent permitted by law, Coopers shall not be liable for any Loss howsoever caused (including through our negligence), suffered or incurred by you arising from or in connection with: (a) your access to, or use of, the Service, the Site, any Materials, or any website linked to the Site; (b) any decision or action taken by you in reliance on any Materials; (c) any error or defect in the Site or any website linked to the Site; (d) any error or defect in the Service; or (d) any order for Products.

The above disclaimer does not attempt or purport to exclude liability under any statute if, and to the extent, such liability cannot be lawfully excluded.

Delivery

The delivery times provided by Coopers are estimates only. Coopers will not be held accountable for late deliveries or any Loss incurred as a result of or incidental to any late deliveries.

In the event that multiple items are ordered, part deliveries may be made where all Products are not available. All reasonable attempts to notify you will be made using the details you provided. 

Coopers cannot be held responsible for any incorrect delivery details.  Coopers reserves the right to charge you an administration fee and additional Delivery Fees for redelivery of your order.

Fragile Products will be sent at your risk. Coopers will take no responsibility for any breakages or damage to the Products during delivery.

The Products will only be able to be delivered if someone is at the delivery address to accept the order.  If the order is unable to be delivered, a card will be left in the delivery address. This card will advise the next steps required to obtain delivery of your order.

Orders are despatched Monday to Friday excluding public holidays. If we are in stock of your items at time of picking, we aim to despatch your order within 2 business days (excluding public holidays) i.e. if you order on Friday, Saturday or Sunday your order will be despatched the following Monday or Tuesday. If Monday is a public holiday your order will be despatched on Tuesday or Wednesday.

We cannot guarantee or provide a day of the week or time of day for delivery.

Each order may only be sent to one delivery address.

Delivery Address Details

Please ensure you confirm your delivery address at the ‘Confirm and Pay’ page in the checkout section of the Site. Should you need to change your address for delivery after submitting your order, please contact Customer Service immediately at customerservice.uk@diybeer.com or phone 0141 357 1978. 

Attempts will be made to update any incorrect order details, however, if your order has been despatched it cannot be amended. Where possible, Coopers will cancel your orders and arrange for the Products to be returned to the warehouse for re-shipping.

International Orders

www.uk.diybeer.com distributes products within the UK only.

If you reside in the USA or Canada you can order through the local Coopers DIY Beer agents - Coopers DIY® at us.diybeer.com.  

Coopers distributes brewing products internationally. Distributor contact details are listed on the Coopers website http://www.coopers.com.au/contact-details/brewing-products-distribution.

Coopers will not be liable for any loss arising from or incidental to your dealings with any third party supplier.

Pricing

We will charge you, and you agree to pay, the price of each Product ordered on the Site together with all Delivery Fees and Taxes set out in these terms and conditions.  Prices for Products are shown on the Site at the time you place your order and are inclusive of VAT. Prices for Products are subject to change from time to time.  Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the Products in that order.

The Coopers Online Store has a flat fee of £5.95 for delivery to mainland UK. There is no minimum or maximum weight on orders. The price is subject to change if Coopers is running a shipping promotion.


Payment

If Coopers is unable to successfully process payment of your order, Coopers may reject or cancel your order.  If you choose to pay by credit card, you authorise Coopers to debit the amount that is payable for an accepted order from your nominated credit card.  You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

Promotions

*ROTM FREE SHIPPING: Free Shipping on ROTM packs will continue until stocks last. The Recipe of the Month Pack will incur no delivery fees.  This offer is only available on the Recipe of the Month Pack to deliveries to mainland UK. All other products in your cart will incur delivery fees even if they are purchased in the same transaction as the Recipe Pack. No further discounts apply including Coopers Club discounts

*FREE SHIPPING ON ORDERS OVER £70:  Free shipping will be applied when your total basket is equal to or greater than £70 (after discounts, members discounts and shipping fees). When your cart is equal to or over £70 the shipping fee will be removed from your cart automatically. Applies to deliveries to mainland UK only.

Returns, Refunds & Exchange

If you are a personal shopper and have changed your mind about your purchase you may, at your cost, return any Products to Coopers within 30 days of receipt for a refund or exchange. We will happily exchange or refund the amount you paid for the Products if the Products are returned in as new condition with tags attached (where applicable) and in the original packaging; and you are able to provide satisfactory proof of purchase.

You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, Coopers is entitled to choose between providing you with a repair, replacement or other suitable remedy.

If you return a Product that you consider is defective or is otherwise in breach of your consumer guarantees, it may be necessary for the Product to be returned to the manufacturer for assessment.

Please ensure returns are made via registered post as any Products returned are your responsibility until they reach our premises. We do not accept responsibility for lost items. Please ensure you package the Products properly to prevent any damage to the Products. Coopers will not be responsible for any items that are returned to us in error.

Please send your returned goods to: 

Coopers Store Returns
C/O Williams Bros Brewery
Kelliebank, Alloa
Regency Park SA 5942

You are not entitled to an exchange or refund if:

you are responsible for the fault/defect

you were advised of the fault/default at the time of purchase

you discover that the Products can be purchased cheaper elsewhere

the Product was a free promotional item

the Products were purchased on sale

Cancellations

You may cancel your order at any time prior to the despatch of your order. If your order has already been despatched, Coopers reserves the right to refuse to cancel your order.  If Coopers is able and agrees to cancel your order after despatch, Coopers may require you to pay a cancellation fee.

Service

Coopers does not represent or warrant that the Site or the Service will be uninterrupted or error-free or defect-free.  Coopers does not represent or warrant to you that any electronic files available through the Site or the Service will be free of Harmful Code.

Security

You acknowledge that despite all reasonable precautions on the part of Coopers, there is a risk of unauthorised access to, or alteration of, your transmissions of data or of information contained on your computer system or on the Site.  To the maximum extent permitted by law, Coopers accepts no liability for any Loss which you may suffer or incur as a result of such activity.

Change of Service

Coopers reserves the right to make any changes to the Service considered by Coopers as necessary or desirable.  Coopers will use all reasonable endeavours to give prior notice of such changes on the Site but you acknowledge that prior notice may not be able to be given in respect of all changes (including, without limitation, any urgent necessary changes to remedy errors or defects on the Site).

Lawful use

You must use the Site and the Service for lawful purposes only and ensure that your access to, or use of, the Site and the Service is not illegal or prohibited by law.  It is your responsibility to comply with all Applicable Laws in using the Site and the Service. You agree at all times to deal with any information or Material provided by or accessed through the Site in a manner which complies with all Applicable Laws.

Copyright and Trademark Notice

This Site is owned and operated by Coopers. Whilst Coopers makes every effort to ensure the accuracy and veracity of the materials and information displayed on this Site, Coopers does not warrant or represent the accuracy, completeness or suitability for your intended use of any information on this Site. You are responsible for the use of any information obtained from the Site.  You should make your own enquiries to check if the information on the Site is accurate, complete and suitable for your intended use. You rely on any Material and information displayed on this Site or at any of the links provided through this Site at your own risk.

The materials on this Site, including all logos, trade marks, photographs, text, source code and embedded applications and the design and layout and get up of the Site but not including the external links or materials accessed through the external links, are subject to copyright which is owned by or licensed to Coopers. You may view and print these pages as a whole and without modification for personal use only. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

You may not use, reproduce, publish, licence, modify or alter these pages or any part of them or incorporate any of these pages or parts of these pages into any other website or other format without the prior written permission of Coopers, which may be withheld at the sole discretion of Coopers.

This Site also contains various trademarks (registered and unregistered) owned by Coopers. Access to this Site or use of this Site does not imply or grant any licence to use any of the trade marks. You must not use, reproduce or alter any of the trade marks for any purpose without the prior written consent of Coopers. 

If you fail to comply with the above terms, your rights to use this Site terminate immediately and you must destroy any and all copies of any Material you obtained from this Site.

Typographical Errors

In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from Coopers’ suppliers, Coopers shall have the right to refuse or cancel any orders placed at the incorrect price whether or not the order has been charged to your credit card.  If your credit card has already been charged for the purchase and your order is cancelled, Coopers shall refund the amount charged by Coopers in respect of the relevant Products to your credit card as soon as practicable after cancellation.

Definitions

In these terms and conditions unless the context otherwise requires:
Agreement means the Agreement between you and us comprising these terms and conditions;
Applicable Laws means any and all statutes, regulations, by-laws, ordinances or subordinate legislation in force from time to time which pertains to your use of, and access to, the Site and the Service;
Coopers means Coopers Brewery Limited (ABN 13 007 871 409);
Delivery Fee means the fee for the delivery of Products ordered by you;
Harmful Code means any computer virus, trojan, worm or other computer code that, directly or indirectly, is harmful or disabling or which assists in or enables unauthorised access to or corruption of data;
Loss means any loss or damage of any kind including, without limitation, any loss of profits or indirect, consequential, incidental, special, exemplary or punitive loss or damage or liability to a third party;
Materials means any content made available by Coopers via the Site (including but not limited to information, data, documents, images, photographs, graphics, audio, videos or webcasts);
Product means each of the goods advertised on the Site;
Service means the supply of Products and related services provided to you by Coopers through the Site;
Site means the website operated by coopers at www.uk.diybeer.com
Taxes means all taxes, duties, levies and charges in connection with any Products or any transaction under this Agreement;
we, us,our means Coopers Brewery Limited (ABN 13 007 871 409);
you, yourself, your means any person who uses the Site.

Privacy Policy

1. Introduction 
Coopers Brewery Limited (‘Coopers’) is bound by, and committed to supporting, the National Privacy Principles (NPPs) as set out in the Privacy Amendment (Private Sector) Act 2000 (Cth). 

Our aim is to ensure that we comply with the NPPs that form the basis of laws introduced to strengthen privacy protection for the general public. This Privacy Policy is provided to make you aware of how Coopers collects, uses and manages personal information. 

In making this Privacy Policy, Coopers does so on the basis that this policy does not replace or limit the requirements of the Privacy Act or any other legislation. 

2. Definitions 
"Personal information" means information or an opinion recorded about an individual that makes the individuals identity reasonably apparent or ascertainable. Coopers views the privacy of personal information as an important issue. 

"Sensitive information" means information or an opinion about an individual's race or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences or practices; criminal record; or information about the health or disability of an individual. 

3. Manner and purpose of collection of personal information 
Coopers may collect personal information in order to conduct and market our business, and to fulfil our obligations to clients in supplying our products and services, or to suppliers who are supplying Coopers with goods and services, and to maintain and develop our online membership program. 

The type of information Coopers collects includes, but may not be limited to, information you provide to us at our request, your name and address, telephone contact details and, when you use our website, your domain name, e-mail address, and information on what pages you access. 

4. Use and Disclosure 
Coopers will only use your personal information for the following purposes:
to conduct our business; 
to carry out marketing initiatives and analysis; 
to communicate with you; 
to purchase from you; 
to comply with our legal obligations; 
to help us manage and enhance our services; and 
to facilitate the maintenance and development of our online membership program.

We may disclose your personal information to: 

other companies or individuals who assist in providing services; anyone else to whom you authorise us to disclose it; and fulfil our legal obligations. 
 
Coopers will not without your consent, disclose personal information for any purpose (secondary) other than for the above purposes, except where: 
 it is required or authorised by law or for purposes of law enforcement;
the secondary purpose is related to the primary purpose and there is a reasonable expectation that we would disclose the information in the circumstances or the secondary purpose is for direct marketing of our products and services to you; or We reasonably believe it necessary to prevent any serious and imminent threat to any person's life, health or safety. 
 
Coopers will not otherwise disclose your personal information to any other party without your consent. 
 
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose. 

5. Accuracy and completeness of personal information 
While Coopers will endeavour to ensure that the personal information collected from you is accurate, up-to-date and complete, Coopers will assume that any personal information provided by you is free from errors and omissions, is not misleading or deceptive, and complies with all relevant laws. 

Coopers relies on the personal information provided by you. Coopers will not check or verify the accuracy of any personal information it obtains from you or other persons. 
 
You should provide Coopers with details of any changes to your personal information as soon as reasonably practicable following such change. 

In some instances, the personal information held by Coopers about you may incorporate or summarise views, guidelines or recommendations of third parties. Coopers will endeavour to assemble and record such personal information in good faith, but cannot guarantee that it will necessarily involve a considered review of the information. 
 
6. Distribution of your personal information 
Coopers does not permit the personal information it holds to be distributed to third parties unless: 

such disclosure is within the parameters of its Privacy Policy; you have consented or requested your personal information to be provided to a third party; or Coopers is required or permitted by law to provide information to a third party. 

7. Accessing your personal information 
If you wish to access your personal information held by Coopers, or make a complaint about possible breaches of privacy, you should direct enquires to: 

Privacy Officer 
Coopers UK Store
Inn House Brewery Co Ltd
736 Dumbarton Road, Glasgow, G11 6RD

The Privacy Officer will endeavour to deal with your inquiry or complaint as soon as is reasonably practicable. 

8. Cookies 
A cookie is a data file that a website transfers to your hard drive. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your hard drive. The Coopers website uses cookies. You can set your browser to refuse cookies, however, this may mean you are unable to take full advantage of our web-site. 

9. Anonymity 
Wherever it is lawful and practicable Coopers will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with it. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you. 

10. Marketing Material 
If you would prefer not to receive our direct marketing material, please let us know and we will respect your request. 

11. Variation of Privacy Policy 
Coopers may review and revise this policy from time to time. We reserve the right to change this policy at any time.